Conflict & Communication

What to Expect

• • 60-minute live, interactive session (virtual or in-person in Toronto)
• • Real-time Q&A with a Registered Psychotherapist
• • A practical takeaway resource sheet for attendees
• • Content can be tailored to your team and workplace

Learning Objectives

Participants will be able to:

• Recognize the early signs of workplace conflict and the communication patterns that escalate it
• Identify their default conflict response (avoid, accommodate, compete, collaborate) and when it helps vs. hurts
• Apply a simple framework for raising a concern directly and respectfully
• Use language that de-escalates tension in real time, including in written communication
• Leverage tools to support more productive communication going forward

Session Structure

1. 1

   Understanding Conflict

   15 min

   Why it escalates, and the assumptions underneath it

2. 2

   A Framework for Direct, Respectful Communication

   20 min

   A practical model with guided practice

3. 3

   De-escalation in the Moment

   10 min

   Verbal and written techniques

4. 4

   Tools & Key Takeaways

   10 min

   Quick-reference resource sheet

5. 5

   Wrap-Up & Q&A

   5 min